Customer Care Coordinator
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Job Description
Customer Care Coordinator at LAWAZEM handling inquiries and providing support for product-related questions. Ensuring clients receive the highest level of service and building lasting connections.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.
- Assist customers with understanding our products and services, resolving any issues they may encounter.
- Document customer interactions and feedback to improve service processes.
- Collaborate with other departments to resolve customer issues efficiently.
- Track and monitor customer feedback to identify trends and opportunities for improvement.
- Maintain a positive and professional demeanor while managing challenging customer situations.
- Contribute to the development of customer service policies and procedures.
Requirements:
- Minimum of 2 years of experience in customer service or support roles.
- Strong communication skills in both Arabic and English.
- Exceptional listening and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in using customer service software and CRM systems.
- Flexibility to work during varying shifts to accommodate customer needs.
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