Customer Care L3 – Medical Imaging
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Job Description
Customer Care L3 Engineer providing high-level technical support for healthcare imaging solutions at PaxeraHealth. Collaborating with clients to resolve software and technical issues.
Responsibilities:
- Serve as the highest level of technical support for PaxeraHealth clients.
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
- Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
- Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
- Document project activity, contribute to knowledge-based content, and perform root cause analysis.
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
- Provide expert input and support in conferences, demos, or onsite engagements when needed.
Requirements:
- 5+ years supporting or implementing PACS or similar Healthcare IT software
- Bachelor’s degree in Computer Science or related field (or equivalent experience)
- Deep understanding of healthcare imaging standards like DICOM , HL7 , and IHE
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
- Technical knowledge in: Networking : TCP/IP, VPNs, NAT, VLAN Databases : SQL Server, queries, management Scripting : Bash, PowerShell, Ruby/Perl, HTML/XML Tools : Wireshark, IIS, Apache, OpenSSL
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to explain technical concepts to non-technical users clearly and patiently.
- Must be able to pass a drug test and a background check.
Benefits:
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
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