Customer Care, Medical Imaging
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Job Description
Customer Care Engineer supporting PACS technologies for PaxeraHealth in a remote role. Solve technical issues and implement healthcare imaging solutions.
Responsibilities:
- Serve as the highest level of technical support for PaxeraHealth clients.
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
- Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
- Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
- Document project activity, contribute to knowledge-based content, and perform root cause analysis.
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
- Provide expert input and support in conferences, demos, or onsite engagements when needed.
Requirements:
- 5+ years supporting or implementing PACS or similar Healthcare IT software.
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
- Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN
- Databases: SQL Server, queries, management
- Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
- Tools: Wireshark, IIS, Apache, OpenSSL
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to explain technical concepts to non-technical users clearly and patiently.
- Must be able to pass a drug test and a background check.
Benefits:
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
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