Customer Engineer
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Job Description
Customer Engineer responsible for diagnosing and repairing ATMs and self-checkout equipment. Ensuring high customer satisfaction through effective installations and maintenance in the United Kingdom.
Responsibilities:
- To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights.
- May require bending/squatting, walking/standing /sitting for prolonged periods
Requirements:
- A Full UK, manual driving license is mandatory
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems
- Experience preferred in general PC hardware and software maintenance
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure
- High level of mechanical/electrical aptitude
- Excellent interpersonal skills and customer facing relationship skills required
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts
Benefits:
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)
- Tools/laptop/Android phone and all other required tools are provided
- Uniform and PPE provided
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