Customer Experience Associate
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Job Description
Customer Experience Associate assisting members and providers with healthcare-related inquiries and support. Role emphasizes customer service, call handling, and effective communication while meeting performance standards.
Responsibilities:
- Customer advocate role supporting our members and providers, facilitating care and service.
- Handle incoming/outgoing calls related to healthcare benefits.
- Provide outstanding service to internal and external customers.
- Research and communicate medical information to callers while maintaining confidentiality/Protected Health Information (PHI).
- Meet key performance indicators and service standards.
Requirements:
- 1-2 or more years of customer service experience
- Must be able to talk and type simultaneously, with attention to detail.
- Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
- Responsible for meeting monthly individual call center metrics.
- Must agree to recording and evaluations for training and compliance.
- Must be proficient with keyboard functions and navigation between multiple computer applications
Benefits:
- Comprehensive benefits package
- Health, life, voluntary benefits
- Wellness programs
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