Customer Expert, Portuguese Speaking
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Job Description
Portuguese-speaking customer experts providing technical and account support for telecommunications customers. Mercier Consultancy Group connects international talent with global organizations through recruitment and BPO services.
Responsibilities:
- Provide high-quality technical and account support to telecommunications customers via phone, email, and chat
- Troubleshoot complex network and connectivity issues
- Advise customers on telecommunications products, digital services, and value-added solutions
- Maintain detailed customer records and documentation within internal CRM systems
- Stay updated on telecommunications industry trends and service protocols
- Collaborate with cross-functional teams to resolve escalated technical inquiries
- Achieve individual and team performance targets
Requirements:
- Native or fluent Portuguese (spoken and written)
- Valid EU passport (mandatory)
- Strong interest in the telecommunications industry and consumer electronics
- Exceptional communication skills and a customer-centric mindset
- Ability to work in a remote environment within Greece with high reliability
- Proven experience in customer service or technical support environments
Benefits:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary)
- Monthly Performance Bonus
- Fully Paid Relocation Package (flight, transfer, hotel)
- Fully Paid Training programs to kickstart your career
- Comprehensive Health Insurance coverage
- Professional growth opportunities in one of the most exciting Portuguese-speaking jobs in Europe
- And Much More...
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