Portuguese Speaking Customer Expert
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Job Description
Portuguese-speaking PayPal customer expert assisting FinTech users with transactions, disputes, and account management. Supporting secure digital payments through Mercier Consultancy Group in Greece.
Responsibilities:
- Provide high-level assistance to Portuguese-speaking customers regarding their FinTech transaction inquiries and account management
- Ensure secure and compliant navigation of the PayPal digital ecosystem for all users
- Troubleshoot complex financial disputes and transaction anomalies with precision and empathy
- Maintain superior service standards to uphold the global reputation of the FinTech platform
- Collaborate with international teams to optimize customer support workflows and digital security protocols
- Analyze account data to provide proactive solutions, ensuring a seamless user experience in the digital payments landscape
Requirements:
- Native or fluent Portuguese (spoken and written)
- Strong command of English for internal training and corporate communication
- Previous experience in the FinTech, banking, or high-volume customer support industry is a significant advantage
- Excellent analytical skills and a passion for technology and digital finance
- Valid EU passport (mandatory)
- Commitment to excellence and desire to grow your career via Portuguese-speaking jobs
Benefits:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary bonus)
- Monthly Performance Bonus
- Fully Paid Relocation Package (flight, transfer, hotel provided)
- Comprehensive, fully paid professional training
- Premium Health Insurance and local benefits
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