Portuguese Speaking Customer Expert
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Job Description
Portuguese-speaking customer support expert assisting Booking.com travelers and partners. Resolving bookings, cancellations, and travel issues through phone, email, chat, and CRM.
Responsibilities:
- Provide support to Booking.com travelers and partners
- Manage inquiries via phone, email, and chat
- Resolve travel-related issues efficiently
- Deliver professional, empathetic, solutions-oriented customer service
- Handle booking modifications, cancellations, and special requests
- Collaborate with international team members
- Contribute to continuous improvement of customer service processes and workflows
- Document customer interactions in the CRM system
Requirements:
- Native or fluent Portuguese (spoken and written) is absolutely essential
- Valid EU passport or work permit for Greece is mandatory
- Professional proficiency in English
- Passion for the travel industry and a customer-centric mindset
- Excellent problem-solving skills
- Ability to thrive in a fast-paced work environment
- Strong digital literacy
- Ability to navigate multiple booking platforms simultaneously
Benefits:
- Competitive Monthly Salary package
- 2 Extra Salaries Per Year (13th and 14th salary bonus structure)
- Monthly Performance Bonus for high-achieving team members
- Fully Paid Relocation Package including flight to Greece, transfer, and hotel accommodation
- Fully Paid Training program
- Comprehensive Health Insurance
- Additional corporate benefits
- International career development opportunity in Athens
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