Portuguese Speaking Customer Expert
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Job Description
Portuguese-speaking customer expert supporting Zalando shoppers with orders, returns, payments, and fashion advice. Remote role based in Greece with relocation support and performance bonuses.
Responsibilities:
- Deliver exceptional customer service through phone, email, and chat for Zalando.
- Assist customers with inquiries regarding online orders, sizing, delivery tracking, and returns.
- Provide expert fashion advice and insights for Portuguese-speaking clients.
- Resolve complex consumer issues related to digital payments and loyalty program benefits.
- Maintain high quality standards to ensure customer satisfaction and brand loyalty.
- Collaborate with internal teams to streamline communication for international retail operations.
- Adapt quickly to new retail trends and system updates to provide accurate information.
Requirements:
- Native or fluent Portuguese (spoken and written) is mandatory for this role.
- Strong command of English to facilitate internal communication.
- Valid EU passport (mandatory).
- A genuine passion for the retail and fashion industry.
- Excellent problem-solving skills and a customer-centric mindset.
- Previous experience in retail or customer support is highly advantageous.
Benefits:
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- 2 Extra Salaries Per Year (13th and 14th salary)
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