Customer Operations Coordinator – Graveyard Shift
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Job Description
Customer Operations Coordinator responsible for dispatch, operations, and customer support tasks. Tracking assignments, ensuring compliance, and coordinating with teams remotely in a fast-paced environment.
Responsibilities:
- Track daily technician assignments and job progress via our dispatch system
- Ensure each job includes required photos, warranty submissions, and uniform compliance
- Send clear Slack summaries of completed jobs and team performance
- Help with billing follow-ups, reminders, and scheduling issues
- Proactively spot incomplete tasks or missed SOP steps and escalate as needed
- Maintain logs of wins, issues, and feedback for team performance reviews
- Coordinate with HR, Success, and Ops teams to improve field operations
- Keep checklists and status trackers updated and organized
Requirements:
- 1+ year experience in dispatch, operations, or customer support
- Excellent written communication (English)
- Confident using Slack, Google Sheets, and cloud tools
- Strong follow-through and checklist mindset
- Bonus: Experience in remote ops, service teams, or startup environments
- Must be comfortable working graveyard shifts (PH time)
Benefits:
- Raise opportunities for high performers.
- Long-term, remote-first role with growth into senior operations positions
- Tight-knit, process-driven team culture
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