Customer Operations Specialist
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Job Description
Customer Operations Specialist supporting customer accounts and operational tasks at BibliU. Functioning as the main contact for customers and managing renewals and booklist requests.
Responsibilities:
- Supporting Customer Operations Managers and the Head of Customer Operations
- Managing renewals, profitability, and overall account health
- Acting as the main point of contact for each customer account
- Meeting with customers to discuss renewals and platform-related questions
- Coordinating and assisting with booklist and operational work
- Troubleshooting and providing white glove support during implementation seasons
Requirements:
- 1-2 years of hands-on experience in direct customer interactions
- Strong negotiation skills
- Proficient in spreadsheet analysis and CRM management
- 1+ years of experience in customer-facing roles
- Familiarity with SaaS businesses is appreciated
- Previous experience in a startup or scale-up environment is a plus
Benefits:
- 35 holiday per year - yep, that’s not a typo! (in addition to public holidays)
- Your birthday off
- 12 scheduled company wellness Fridays off per year (in addition to your vacation entitlement)
- Medical, vision & dental insurance (BibliU contributing 70% of all monthly premiums)
- 401k plan (Company Match: 100% of the first 3%; 50% of the next 2%)
- Enhanced maternity & paternity allowance
- Flexible working hours - we’re a remote team spread across the US, the EU, and even Australia!
- Work-from-home allowance to help you set up your dream WFH station
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