Customer Relationship Manager
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Job Description
Customer Relationship Manager proactively managing customer relationships and analyzing feedback in the education sector. Responsible for ensuring satisfaction and improving retention.
Responsibilities:
- Proactively manage and nurture customer relationships through regular, personalized communication.
- Collect, analyze, and report on customer feedback to identify trends, concerns, and improvement opportunities.
- Conduct timely follow-ups on inquiries, concerns, and service requests to ensure resolution and satisfaction.
- Collaborate with internal teams (e.g., HR, operations) to address customer needs effectively.
- Maintain accurate and up-to-date records in the CRM system to support service continuity and data-driven decisions.
- Support customer onboarding and engagement initiatives to improve retention and program participation.
- Identify and escalate recurring issues to relevant departments for systemic resolution.
Requirements:
- 1–2 years of experience in customer service, client relations, or a related field, preferably within education or e-learning.
- Excellent verbal communication skills with a professional, empathetic, and solution-oriented approach.
- Proven ability to manage multiple customer interactions efficiently while maintaining attention to detail.
- Ability to work independently with minimal supervision in a remote environment.
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