Customer Service, Admin Assistant
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Job Description
Customer Service & Admin Assistant coordinating customer communications and administrative tasks for franchise owners. Managing multi-channel interactions and supporting operations without gaps.
Responsibilities:
- Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
- Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
- Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
- Handle routine franchise admin so managers stay locked on operations
- Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding
Requirements:
- 3+ years in customer-facing or admin support roles
- Handled 60+ customer interactions/day for 6+ consecutive months
- 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
- Willing to undergo necessary training assessment as part of the recruitment process.
- Professional home office setup and reliable internet
Benefits:
- Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
- Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
- Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
- Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
- Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run
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