Customer Service Representative I
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Job Description
Customer Service Representative responding to inquiries and issues in the waste services industry. Delivering quality service under the supervision of the Customer Service Supervisor.
Responsibilities:
- Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies.
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
- Effectively respond to routine issues regarding general commercial service changes and contract compliance matters.
- Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved.
- Receive and review individual performance metric reports and action plan with manager to understand individual performance.
- Enter service and route data into computer for billing and route scheduling purposes.
- Log information about customer service interactions into systems; update in a timely and accurate manner.
Requirements:
- High School diploma or GED.
Benefits:
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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