Customer Service Representative – Luxury Retail
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Job Description
Customer Service Representative supporting customers for a global luxury retail brand. Answering inquiries and resolving issues with exceptional service while residing in Canada.
Responsibilities:
- Support customers of an iconic global luxury retail brand
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
Requirements:
- At least 1 year of retail or online sales experience
- 6 months or more of customer service experience
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
- Must already reside in Canada
Benefits:
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- Access to individualized coaching and thousands of free courses
- Paid time off (PTO)
- Wellness and healthcare benefits
- Tuition reimbursement
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