Customer Service Representative – Medical Self Pay
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Job Description
Customer Service Representative handling medical self-pay inquiries for Savista. Negotiating payment plans and ensuring quality patient care through effective communication and documentation.
Responsibilities:
- Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
- Complete daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process.
- Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history.
- Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
- Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
- Perform routine tasks or repetitious tasks with care and attention.
- Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner.
- Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.
Requirements:
- High school diploma or GED.
- At least one year of experience in healthcare customer service or a healthcare certification or degree.
- At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Experience with customer interactions that require live, accurate documentation of the encounter.
- Demonstrated ability to meet performance objectives.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Demonstrated experience communicating effectively with a customer and simplifying complex information.
- Experience working with customer support including issue resolution management.
- Must be able to pass a pre-employment background and drug screen.
- Must be available to 8 hour work shift between the hours of 8:30AM ET and 7PM ET.
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