Customer Service Representative – National Accounts
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Job Description
Customer Service Representative processing and resolving customer service inquiries remotely for Republic Services. Providing solutions while demonstrating empathy and professionalism in a fast-paced environment.
Responsibilities:
- Processing and resolving customer service requests in a timely and accurate manner
- Providing timely and accurate solutions for customer service requests
- Responding primarily to inbound calls and initiating outbound calls as needed
- Logging and recording information about customer support interactions
- Entering service and route data into computer for billing and route scheduling purposes
- Exemplifying high levels of quality, productivity and efficiency
Requirements:
- An Associate’s or Bachelor’s degree
- Knowledge of the waste management industry
- Experience using bilingual skills in a business environment
- Minimum of 1 year of experience in a call center or other customer service related environment
- Experience working in a team environment
Benefits:
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
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