Customer Service Specialist
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Job Description
Customer Service Specialist in fintech company managing client interactions and ensuring high-quality service. Resolving inquiries and continuously improving the customer experience.
Responsibilities:
- Ser el primer punto de contacto con los clientes a través de canales escritos.
- Contribuir a la mejora continua de la experiencia del cliente.
- Gestionar las interacciones de los clientes a través de los distintos canales de atención (ticketera, mensajería instantánea, llamadas y reuniones virtuales).
- Brindar atención escrita a los clientes con un alto estándar de calidad.
- Identificar de manera precisa las necesidades del cliente.
- Dar seguimiento puntual a las solicitudes que requieran intervención de áreas internas de soporte.
Requirements:
- Licenciatura concluida o en curso (titulado o pasante).
- Experiencia en atención a clientes (B2C).
- Comunicación escrita clara, fluida y asertiva, con vocabulario profesional.
- Excelente ortografía y redacción.
- Experiencia en el uso de herramientas de gestión de clientes (CRM).
- Dominio de Google Workspace y paquetería Office (especialmente Excel y Word).
- Atención a clientes a través de distintos canales, incluyendo atención telefónica.
- Disponibilidad para rolar turnos y brindar atención en fines de semana.
- Alta orientación a la solución de problemas y a la experiencia del cliente.
- Capacidad de empatía y criterio para encaminar las solicitudes hacia una solución efectiva.
Benefits:
- No se especifican beneficios
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