Customer Service
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Job Description
Customer Service position at LOTARO providing support for members and trainers. Requires fluent German and English with flexible remote work arrangements.
Responsibilities:
- Independently manage the email inbox (member inquiries, trainer issues, internal coordination)
- Compile and enter training feedback into the system
- Communicate with trainers about courses, follow-up questions and information
- Proactively send member emails (e.g., reminders, information, follow-ups)
- Make many small day-to-day decisions — confidently, pragmatically and well documented
- Gradually take full ownership (100%) of all incoming inquiries within your area of responsibility
- Regularly maintain data related to member changes
Requirements:
- Fluent German
- Fluent English
- Excellent written communication / email skills
- Confident with Google Sheets and strong general software literacy
- 2–5+ years of relevant experience in customer service or a comparable support/enablement role
Benefits:
- Flexible part-time structure with daily availability — you work remotely, on a predictable schedule and without constant interruptions
- Clearly defined area of responsibility with real impact: you are the first point of contact for members and trainers
- No empty phrases, but a direct, pragmatic team offering honest feedback and efficient collaboration
- Structured processes and good tools so you can focus on your tasks
- Long-term collaboration possible, whether freelance or part-time — we value reliability and ownership
- An environment that values responsibility, quality and independent work — no micromanagement, no chaos
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