Customer Success Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Dynamic Customer Success Advisor increasing client satisfaction at Docusign. Overseeing customer requests and collaborating with teams for effective engagement and support.
Responsibilities:
- Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention
- Keep on top of a queue of incoming tasks while understanding how to prioritise
- Collaborate with internal teams to respond to customer communications
- Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns
- Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform
- Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations
Requirements:
- 2+ years of related experience
- Fluency in written and spoken English and French
- Experience creating and delivering on a product roadmap
- Experience managing a large book of business and using data to develop a strategy
- Experience collaborating with cross-functional teams in defining adoption strategies and playbooks
- Experience in scalable technology adoption strategies
- Experience driving value through the full customer lifecycle
Benefits:
- Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
Similar Jobs
Director of Operations
Director of Operations for Salesforce's Missionforce Customer Success Group, revolutionizing U.S. national security operations with AI-powered workflows. Leading complex projects and managing executive communications in a high-growth business segment.
Customer Success Manager
Customer Success Manager managing customer relationships and adoption of VR training simulations for career success. Focused on understanding customer needs and driving product utilization.
Senior AI Strategic Customer Engagement Manager
Strategic Customer Engagement Manager at Workday driving AI revenue growth through executive engagements and innovative solutions. Collaborating with sales and product teams to shape AI strategy in enterprises.
CRM Operations Manager
CRM Operations Manager responsible for building and optimizing customer communications in Salesforce Marketing Cloud. Join a team reimagining high-speed internet connectivity for underserved areas.
Customer Success Manager, Scaled
Customer Success Manager focusing on onboarding and supporting SaaS customers in the US. Collaborating with sales and partners to elevate customer success and product adoption.
Senior Customer Success Manager
Senior Customer Success Manager responsible for customer retention and satisfaction in South America. Leading team efforts and customer partnerships for optimal service delivery.
Partner Success Specialist
Partner Specialist responsible for onboarding new customers and ensuring satisfaction at Teaching Strategies. Managing client relationships and enhancing their engagement with the company's digital solutions.
Customer Success Manager – HCM
Client Success Partner enhancing client relationships and onboarding for HCM solutions. Fostering client satisfaction while managing multiple projects in a dynamic, technology-driven environment.
Customer Success Manager – Revit
Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos.
Customer Success Manager
Managing customer success for early-stage clients at Ashby, focusing on onboarding and long-term partnerships. Delivering high-quality materials and continuous engagement in a remote capacity.
Family Success Manager
Family Success Manager serving as a bridge between families and internal advising team. Facilitating communication and assistance throughout the child’s study abroad journey.
Customer Success Manager
Customer Success Manager managing client relations and driving satisfaction for a growing agency's portfolio. Leading onboarding, project updates, and relationship management with a focus on initiative.
Customer Success Specialist
Customer Success Specialist delivering customer service to organizers, vendors, and partners in the Eventeny ecosystem. Building relationships and ensuring successful events through expert support and guidance.
Customer Success Manager
Customer Success Manager ensuring customers achieve maximum value from WeVideo's video learning platform. Guiding clients through their journey from onboarding to renewal, driving product adoption, retention, and growth.
CSM, Mid Market
Client Success Manager at Hinge Health driving value for employer clients with relationships and communications. Managing multiplatform strategies for maximizing engagement and retention of Hinge Health products.
Customer Success Manager
Customer Success Manager empowering clients to succeed using Convoso's innovative AI platform. Drive retention, deliver strategic guidance, and collaborate across teams in a remote environment.
Client Success Manager
Client Success Manager specializing in strategic partnerships with educational leaders and school districts. Driving growth and exceptional outcomes for KickUp's platform usage and client relations.
Customer Success Engineer, Advisory
Customer Success Engineer focused on enabling advisory workflows for Fieldguide customers. Enhancing platform adoption and driving measurable outcomes within the advisory space.
Strategic Customer Success Manager
Strategic Customer Success Manager focused on guiding enterprise clients in maximizing product adoption at Ashby. Collaborating with key stakeholders to enhance customer health and retention.
AI Customer Success
AI Partner Success role at CollegeVine, engaging universities and driving AI adoption. Building trusted relationships while uncovering solutions across various departments in higher education.