Customer Success Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Associate supporting key LATAM and US clients to drive success and build relationships. Engaging with sales, product, and engineering teams for comprehensive solutions.
Responsibilities:
- Serve as the main point of contact for your assigned customer accounts.
- Lead customer success activities such as onboarding, training, and adoption of services.
- Identify opportunities for clients to get more value from our products.
- Build and maintain regular communication with assigned key accounts.
- Conduct regular check-ins and business reviews to assess client needs.
Requirements:
- Fluent in written and spoken English, Spanish, and Portuguese.
- Strong relationship-building skills.
- Excellent communication skills.
- Good analytical skills.
- Solid understanding of customer retention strategies.
- Detail-oriented, with the ability to manage multiple customer accounts and priorities efficiently.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Similar Jobs
Senior Customer Success Manager
Senior Customer Success Manager helping RemotePass, a remote-work management platform, onboard, retain, and grow North American customers. Partnering with customers and internal teams to maximize platform value and drive expansion.
Client Success Manager
Client Success Manager helping German allied-health clients implement VALD human-measurement technology. Supporting onboarding, education, relationships, and ongoing client success remotely.
VP, Delivery & Customer Success
VP leading end-to-end delivery and customer success for Dura Digital, a global AI-enabled technology services company. Overseeing studios, profitability, client outcomes, and transformation engagements across engineering, data, design, and product.
Director, Customer Success Operations
Customer Success Operations Director building analytics, enablement, and scalable processes for Tekmetric’s auto repair shop software. Partnering with leadership to improve onboarding and retention operations.
Customer Success Specialist
Customer Success Specialist retaining and growing customers for a UK business, remotely from South Africa. Onboarding clients, monitoring account health, resolving issues, and identifying renewal and expansion opportunities.
Customer Success Manager
Customer Success Manager leading teams and retention strategies for Propelus, a healthcare workforce compliance technology company. Driving renewals, expansion, customer health analytics, and cross-functional process improvement.
Director, Customer Success
Director leading customer success for Mural Health, a clinical-trial technology startup. Building teams, enterprise relationships, scalable processes, and retention and expansion strategies.
Senior Customer Success Manager
Senior Customer Success Manager driving adoption, retention, expansion, and executive engagement for Demandbase’s pipeline AI platform. Guiding enterprise customers through strategic account-based go-to-market transformation and measurable business outcomes.
Client Engagement Manager
Client Engagement Manager coordinating pharmaceutical commercialization projects for EVERSANA, a life sciences services company. Managing requirements, cross-functional teams, schedules, risks, and Salesforce documentation.
Global Customer Delivery & Success Manager
Xerox customer success manager delivering managed print and technology solutions for global enterprise accounts. Managing service operations, renewals, profitability, and executive customer relationships.
Program Manager, Customer Success
Program Manager driving adoption, ROI, and renewals for Cubex, a smart medication and supply management platform for veterinary hospitals. Coordinating enterprise customer success across parent-account portfolios.
Director, VSL Customer Success
Director leading customer success for Voyager Sopris Learning’s K–12 education and edtech solutions. Driving implementation, adoption, retention, expansion, and measurable student outcomes.
Technical Success Manager
Technical Success Manager bridging EXADS’s proprietary ad-serving platform and client success. Investigating data issues, supporting sales, and improving technical support processes.
Customer Success Manager, Commercial
Customer Success Manager helping G2, a software marketplace, drive adoption and measurable outcomes for complex commercial customers. Managing renewals, executive relationships, retention, and expansion.
Implementation Manager – Client Success
Implementation Manager leading client onboarding and pharmacy benefit launches for VIVIO Health, a data-driven healthcare company. Coordinating integrations, stakeholders, risks, and post-launch client support.
Customer Success Manager
Customer Success Manager driving retention, expansion, and product adoption for ApartmentIQ’s multifamily data SaaS platform. Managing strategic accounts, success plans, renewals, customer insights, and cross-functional product collaboration remotely across most of the U.S.
Customer Success Manager
Customer Success Manager driving adoption, retention, and expansion for Billtrust’s AI-powered B2B accounts receivable software. Managing strategic customer relationships, health monitoring, onboarding, escalations, and cross-functional growth initiatives.
Senior Manager, Customer Success Operations
Senior Customer Success Operations Manager scaling AI-powered market intelligence programs. Owning systems, metrics, QBRs, data governance, and strategic execution for 6,000+ enterprise customers.
Customer Success Manager
Customer Success Manager supporting users of Social Discovery Group’s global social discovery platforms. Resolving customer issues, retaining users, and delivering high-quality support across calls, email, and chat.
Customer Success Manager
Customer Success Manager leading enterprise deployments, onboarding, adoption, and renewals for Genspark’s AI execution platform. Building scalable customer success processes across US clients.