Customer Success
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Job Description
Customer Success Coach helping clients maximize value from automotive BDC software. Engaging with customers, overseeing onboarding, and collaborating with cross-functional teams.
Responsibilities:
- Engage regularly with new and existing customers to enhance satisfaction and implement strategies for maximizing product value.
- Oversee the onboarding process, including client training, new account installations, and managing launch timelines.
- Keep the VP of Customer Success and Director of Customer Success informed on account health, launch statuses, and escalated concerns.
- Produce weekly, quarterly, and annual reports on customer success, performance, and product utilization.
- Serve as a liaison between sales, clients, and the development team to ensure smooth communication.
- Establish yourself as a subject matter expert in automotive BDC best practices.
- Build and maintain strong relationships with customer points of contact (POCs), providing tailored solutions and high-level technical/product support.
- Work closely with accounts to establish and track customer goals, analyze their needs, and develop strategies to enhance performance, ensure client satisfaction, and reduce churn.
Requirements:
- Proven experience in customer success, account management, client satisfaction, or a related role.
- Strong understanding of BDC practices within the automotive industry.
- Excellent communication, presentation, and interpersonal skills.
- Ability to multitask, manage time effectively, and track multiple projects.
- A customer-centric mindset with a proactive approach to problem-solving.
- Experience working cross-functionally with teams like sales, marketing, and development.
Benefits:
- Paid holidays
- PTO
- 401(K)
- Company-provided tools and onboarding resources
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