Customer Success Manager – AI Platform / Consulting Clients
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Job Description
Customer Success Manager driving customer success on AI platforms for B2B clients at Vusyon GmbH. Involves onboarding, platform architecture, and strategic customer management.
Responsibilities:
- You lead structured onboarding processes with customers
- You analyze business models, frameworks, and existing content (e.g., courses, PDFs, processes)
- You translate this knowledge into well-designed AI platform architectures
- You define structures for sales, marketing & delivery together with the customer
- You help implement platforms operationally — up to handover to the customer
- You design role prompts, system prompts, and use-case prompts
- You develop reusable prompt standards and release them
- You review and manage the quality of prompt outputs
- You conduct trainings, enablement calls, and demos
- You advise on the optimal everyday use of the platform
- You identify usage barriers early and proactively counteract them
- You support existing customers with regular strategy & status meetings
- You detect churn risks early based on usage and engagement
- You actively accompany new releases, add-ons, and extensions
- You provide structured customer feedback to product development
- You support sales & marketing on complex use cases and flagship projects (e.g., case studies, showcases, testimonials)
- You maintain and improve Customer Success processes in the CRM
- You work on playbooks, automations, and lifecycle workflows
- You handle more complex support or architecture questions
- You act as an escalation point for technical Customer Success topics.
Requirements:
- Experience in Customer Success or working with SaaS/platform customers
- Structured, proactive, and strong communication skills
- Technical understanding, particularly around AI, automation, and platform architectures
- Ideally, initial experience with Prompt Engineering, RAG, or AI tools
- Experience with CRM systems (e.g., HubSpot) and digital CS processes
- Enjoy customer contact, strategic thinking, and operational execution.
Benefits:
- Remote-first: If you want, you can work 100% remotely — must be based in Germany
- Team spirit & ownership: Direct access to management, responsibility from day one
- Structure & scaling: You will actively contribute to scaling our Customer Success function
- Work on AI: Contribute to the most relevant technology topic of the decade
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