Customer Success Manager
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Job Description
Customer Success Manager building growth strategies for clients at Esusu. Partnering with teams to ensure effective onboarding and adoption of services while enhancing financial health.
Responsibilities:
- Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
- Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients.
- Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
- Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
- Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
- Monitor account health through business reviews and account planning.
- Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
- Actively contribute to team and cross-functional continuous improvement initiatives.
Requirements:
- Experience in real estate, property management, and or fintech preferred
- Experience in a startup environment preferred
- 2 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
- Experience with Jira and Salesforce is preferred
- Comfort working independently and remotely
Benefits:
- 💵Competitive Salary – Aligned with your experience and the market
- ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
- 🫱🏾🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
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