Customer Success Manager – ServiceNow
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Job Description
Customer Success Manager managing ServiceNow accounts for LATAM clients. Driving adoption, measurable outcomes, and stakeholder relationships while leading business reviews and success planning.
Responsibilities:
- Own the customer lifecycle for ServiceNow accounts
- Drive adoption and measurable outcomes
- Build strong stakeholder relationships
- Lead business reviews and success planning
- Support renewals and account growth
Requirements:
- 3–6+ years in Customer Success or Account Management
- Hands-on experience with ServiceNow
- Experience supporting LATAM clients
- Strong communication skills (Spanish / English)
- Nice if you have: ServiceNow certifications
- Experience in SaaS or IT consulting
- Enterprise client exposure
Benefits:
- Competitive base
- Comprehensive benefits and wellness support
- Flexible work model: hybrid, remote, or in-office
- Real growth opportunities and leadership visibility
- Inclusive, respectful culture that blends U.S. innovation with Colombian heart
- A company that listens, invests in you, and celebrates wins together
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