Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager guiding Glofox and Ignite customers post-onboarding in the Americas. Creating value, mitigating risks, and driving successful adoption of the platform.
Responsibilities:
- Support customers post-onboarding by engaging key stakeholders, conducting platform health checks, aiding in product adoption and usage, and improving retention rates.
- Drive improved results for KPIs including client retention, customer health scores & customer engagement, new feature adoption & risk mitigation.
- Conduct training sessions to ensure customers understand and can effectively use the platform.
- Provide continuous support and assistance to customers and resolve platform queries and issues promptly.
- Identify opportunities to add value for customers through new or existing features.
- Leverage Enablement & Product Marketing materials to support customers with training & product adoption.
- Harnessing the power of personalized messaging and value proposition to drive interest and adoption of new features.
- Act as a product & industry champion, leveraging known & learned best practices to unblock challenges during the customer lifecycle.
- Work with management to create feedback loops, ensure alignment and drive optimization between customer success and other departments.
Requirements:
- A total of 3+ years of relevant experience in SaaS Onboarding, Account Management or Customer Success
- Excellent written and verbal communication skills, including experience meeting with and presenting to internal & external stakeholders
- Outstanding organizational, scheduling and time management skills.
- High EQ/interpersonal skills in working with diverse stakeholders and a willingness to strive for positive customer outcomes
- Coachable, self-motivated, curious and resilient
- A natural desire to build meaningful partnerships and seek out solutions for customers
- AND IT’S GREAT TO HAVE:
- Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio.
- If you have previously managed a portfolio of customers with retention or expansion KPIs, that would be a huge plus.
Benefits:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
Similar Jobs
CRM Strategist
Strategic CRM Strategist at Domaine, driving comprehensive email and SMS marketing strategies for eCommerce growth. Collaborating with cross-functional teams to optimize customer engagement.
Customer Success Renewals Representative, Commercial
Customer Success Representative managing renewal contracts and customer retention through upselling services. Collaborating with partners and teams to achieve quotas and enhance customer experience.
Digital Client Success Manager
Digital Client Success Manager managing digital marketing campaigns and client relationships at Encoura. Leading strategic discussions and optimizing performance outcomes for a portfolio of clients.
Customer Success Manager
Customer Success Manager managing mid-market accounts for a FinTech SaaS company. Responsible for onboarding, adoption, and driving growth in customer relationships.
Customer Success Associate
Entry level role in Customer Success team at MOCA Systems, focusing on client engagement with Touchplan. Involves project management and user training in B2B SaaS environment.
Client Success Advisor
Client Success Advisor managing relationships for high-value client accounts in a remote position. Responsible for client retention, account growth, and collaboration with internal teams.
Customer Success Manager
Customer Success Manager at Iron Mountain managing strategic partnerships and driving customer retention. Leading contract strategies and ensuring compliance with federal and local laws.
Customer Success Manager – Contract
Customer Success Manager managing key accounts in Europe, ensuring customer satisfaction and driving account growth. Relationship management and strategic account planning for a SaaS company.
Customer Success Manager, Contract
Customer Success Manager managing key accounts for software solutions in Europe. Drive engagement, retention, and growth while collaborating with cross-functional teams.
Customer Success Manager, Contract
Customer Success Manager managing key accounts in a remote capacity for Research Solutions, Inc. Focused on customer engagement, account growth, and relationship management.
Customer Success Manager
Customer Success Manager enabling customer success for Renaissance education products. Managing key accounts in Chicago area to ensure exceptional customer experiences and drive product adoption.
CRM, Vertrieb, Beratung, Koordination
Support CRM system management and sales activities for DataSmart Point Academy. Engage with students and partners via various platforms for education-related inquiries.
Enterprise Customer Success Manager – State Program Lead
Enterprise Customer Success Manager leading state program partnerships at Impruvon Health, transforming medication management for vulnerable populations.
School Safety Client Success Specialist
School Safety Client Success Specialist engaging with school districts to optimize the use of Raptor safety solutions. Building relationships and providing guidance on safety operations and best practices.
Customer Success Manager
Customer Success Manager supporting enterprise clients with Factal’s technology and mission. Focusing on customer satisfaction, retention, and growth in a remote capacity.
Customer Success Manager – EMEA, SMB/Growth
Customer Success Manager guiding eCommerce brands through onboarding processes with technical setup and configuration support. Ensuring customer success across a high-volume portfolio.
Customer Success Manager – Scaled
Customer Success Manager working with educators and administrators to ensure they derive maximum value from Renaissance's solutions. Driving renewals and customer satisfaction to achieve successful student learning outcomes.
Customer Success Manager, Ads Solutions – Spanish Speaking
Customer Success Manager supporting advertisers in onboarding and growing on OpenAI’s advertising platform. Managing partner relationships and analyzing campaign performance for strategic recommendations.
Senior Analyst, FCRM, Screening Capabilities Operations
Senior Analyst leading specialized business application management for a functional area at TD. Planning and managing requirements gathering through the application lifecycle.
Senior Manager, Client Success, DXP
Senior Manager in Client Success managing client portfolios and fostering relationships. Driving revenue growth and mentoring team members at digital experience agency Verndale.