Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager focusing on creating value for enterprise clients in the US. Managing customer relationships and enhancing user engagement while collaborating with cross-functional teams.
Responsibilities:
- Manage, support and develop a portfolio of enterprise customers (B2B)
- Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
- Develop the business by identifying patterns and synergies between different end-user use cases
- Proactively share customer learnings and insights with the broader Stravito team
- Report to the Lead Customer Success Manager for the US
- Work closely with Product, Tech & Design to make it happen!
Requirements:
- 3-5 years experience as a Customer Success Manager
- Previous experience managing for complex enterprise accounts
- “Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
- Business-orientation - constantly thinking of how to grow and scale your customer
- Ability to thrive in start-up and remote-first environments
- Strong interpersonal and communication skills
- Fluency in English, both spoken and written
Benefits:
- remote-first and globally spread team with company events a couple of times each year as the icing on the cake 🎂
- fun, collaborative environment where everyone truly cares and helps each other
- zero micro-management
- encouraged to cultivate your own processes while giving and receiving feedback for improvement
- competitive compensation package
- possibility of working with cutting-edge technology in our industry (such as GenAI)
Similar Jobs
Customer Success Manager
Customer Success Manager handling a portfolio of enterprise cybersecurity accounts. Ensuring onboarding, adoption, renewals, and expansion while building executive relationships.
Customer Success Manager
Customer Success Manager at Sayari leading retention and growth for significant financial accounts. Focused on leveraging strategic partnerships to enhance economic security and risk management.
Practice Leader, Client Success
Practice Leader overseeing Client Success functions to drive client value and expansion. Building strategies, metrics, and managing high-impact client engagements for Lumelight.
Customer Success Manager
Customer Success Manager supporting UK clients by driving product adoption and retention. Engaging with customers for business needs in healthcare and clinical research sectors.
CRM Assistant
CRM Assistant supporting daily CRM operations with a focus on data quality and process improvement. Collaborating with internal teams to enhance CRM usage and reporting accuracy.
Analista de Customer Success – Farmer
Customer Success Analyst responsible for client relationship management and retention, focusing on improving customer experience in a digital growth company.
Area VP, Customer Success
Area VP for Customer Success leading a high-performing customer success team across the Americas with a focus on cybersecurity. Building strategies to drive customer retention and expansion.
Enterprise Customer Success Manager, CSM
Enterprise Customer Success Manager responsible for driving customer satisfaction and growth at Kodex. Managing a portfolio of high-impact clients in a fully remote role aligned with Eastern Time (EST).
IT Customer Success Manager, UK, English-speaking
IT Customer Success Manager responsible for customer onboarding and relationship management in UK and English-speaking regions. Manage customer projects and support customer success in a SaaS company.
Client Success Manager
Client Success Manager nurturing banking partnerships and enhancing client experience at Brink's. Drive referrals and support client onboarding in a remote work environment.
Head of Customer Engagement
Lead Customer Engagement strategy for Cigna Healthcare's International Health, shaping connections with customers and driving value through data-driven marketing. Manage a distributed team across the UK and Europe.
VP of Client Success – Growth
VP of Client Success & Growth at Ruvixx, a growth partner for brands. Lead enterprise account strategies while working fully remote during US business hours.
Customer Success Manager
Customer Success Manager supporting non-digital incentives programs for CPG and Retail marketers at Neptune Retail Solutions. Collaborating closely with clients, agencies, and internal teams to ensure project success.
Client Success Advisor
Client Success Advisor overseeing client relationships and account growth for managed WordPress services. Requires strong WordPress knowledge and client management experience.
Partner Success Director – Commerce Media
Partner Success Director at Fluent, Inc. managing partnerships and driving growth in commerce media.
Client Success Agent
Client Success Agent at SD Solutions acting as a primary contact for clients, managing support tickets and ensuring effective customer experience with the product.
Strategic Customer Success Manager
Strategic Customer Success Manager responsible for managing enterprise clients' product adoption and health at Ashby. Focused on enhancing customer experience within the hiring workflows.
CRM Functional Manager
Microsoft Dynamics 365 CRM Functional Manager leading functional design and implementation of CRM solutions at EY. Shaping client engagement and team development across diverse projects in a growing global environment.
Customer Success Manager
Client Success Manager supporting high value clients in property coaching and helping them stay engaged and accountable. Working remotely for an innovative AI-driven property education company.
Customer Success Manager
Customer Success Manager for NikoHealth managing mid-market accounts and driving customer satisfaction. Building relationships and analyzing data to optimize platform usage in a SaaS environment.