Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager managing a focused book of business in the digital health segment. Helping onboard clients, conduct QBRs, and advocate for customers between departments.
Responsibilities:
- Own a portfolio of 25–40 accounts across our digital health and mid-market segment
- Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible
- Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward
- Proactively identify upsell and cross-sell opportunities and work with our sales team to close them
- Build a real pulse on account health – usage data, engagement signals, renewal risk – and get ahead of problems before they become urgent
- Be the voice of your customers internally. Bring patterns, feedback, and frustrations to product and engineering in a way they can act on
- Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it
Requirements:
- High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do.
- Commercial confidence: You’re comfortable having pricing and renewal conversations directly. You know how to make the case for value, push on upsell opportunities, and hold a number without hiding behind ‘I’ll loop in sales.’
- Adaptability: You read the room quickly and flex your approach. A technical founder and a VP of operations need completely different conversations, and you know how to have both.
- Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. You have a method for learning things you don’t understand yet.
- CS experience: 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping.
- Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you.
Benefits:
- Generous early stage options (extended exercise post 2 years employment)
- Regular in person offsites, last were in Morocco and Tenerife
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Healthcare cover depending on location
Similar Jobs
Customer Success Manager
Customer Success Manager at a healthtech firm managing B2B partnerships. Focused on onboarding, retention, and operational efficiency across the customer lifecycle.
Junior CRM Consultant, Marketing Automation
Junior CRM Consultant focusing on Marketing Automation at MAI Marketing Automation Intelligence. Supporting operational implementation and continuous optimization of data-driven marketing processes.
Senior CRM Consultant – Marketing Automation, HubSpot
Senior CRM Consultant specializing in Marketing Automation with HubSpot focus. Join MAI Marketing Automation Intelligence agency for innovative marketing strategies in a remote setting.
Customer Success Manager – Enterprise
Senior Customer Success Manager at Scribe managing relationships with enterprise customers. Driving adoption, expansion, and ensuring customer satisfaction with Scribe’s solutions.
Director of Operations
Director of Operations for Salesforce's Missionforce Customer Success Group, revolutionizing U.S. national security operations with AI-powered workflows. Leading complex projects and managing executive communications in a high-growth business segment.
Customer Success Manager
Customer Success Manager managing customer relationships and adoption of VR training simulations for career success. Focused on understanding customer needs and driving product utilization.
Senior AI Strategic Customer Engagement Manager
Strategic Customer Engagement Manager at Workday driving AI revenue growth through executive engagements and innovative solutions. Collaborating with sales and product teams to shape AI strategy in enterprises.
CRM Operations Manager
CRM Operations Manager responsible for building and optimizing customer communications in Salesforce Marketing Cloud. Join a team reimagining high-speed internet connectivity for underserved areas.
Customer Success Manager, Scaled
Customer Success Manager focusing on onboarding and supporting SaaS customers in the US. Collaborating with sales and partners to elevate customer success and product adoption.
Senior Customer Success Manager
Senior Customer Success Manager responsible for customer retention and satisfaction in South America. Leading team efforts and customer partnerships for optimal service delivery.
Partner Success Specialist
Partner Specialist responsible for onboarding new customers and ensuring satisfaction at Teaching Strategies. Managing client relationships and enhancing their engagement with the company's digital solutions.
Customer Success Manager – HCM
Client Success Partner enhancing client relationships and onboarding for HCM solutions. Fostering client satisfaction while managing multiple projects in a dynamic, technology-driven environment.
Customer Success Manager – Revit
Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos.
Customer Success Manager
Managing customer success for early-stage clients at Ashby, focusing on onboarding and long-term partnerships. Delivering high-quality materials and continuous engagement in a remote capacity.
Family Success Manager
Family Success Manager serving as a bridge between families and internal advising team. Facilitating communication and assistance throughout the child’s study abroad journey.
Customer Success Manager
Customer Success Manager managing client relations and driving satisfaction for a growing agency's portfolio. Leading onboarding, project updates, and relationship management with a focus on initiative.
Customer Success Specialist
Customer Success Specialist delivering customer service to organizers, vendors, and partners in the Eventeny ecosystem. Building relationships and ensuring successful events through expert support and guidance.
Customer Success Manager
Customer Success Manager ensuring customers achieve maximum value from WeVideo's video learning platform. Guiding clients through their journey from onboarding to renewal, driving product adoption, retention, and growth.
CSM, Mid Market
Client Success Manager at Hinge Health driving value for employer clients with relationships and communications. Managing multiplatform strategies for maximizing engagement and retention of Hinge Health products.
Customer Success Manager
Customer Success Manager empowering clients to succeed using Convoso's innovative AI platform. Drive retention, deliver strategic guidance, and collaborate across teams in a remote environment.