Customer Success Manager
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Job Description
Customer Success Manager managing existing client relationships for HENRICHSEN4s. Responsibilities include sales cycle management and supporting technological changes for clients.
Responsibilities:
- Ownership of existing accounts: Managing your own portfolio of existing customers and building long-term, trust-based relationships
- Cross-selling & Upselling: Cross- and upselling of SAP-integrated finance solutions and participation in targeted sales campaigns
- Sales cycle management: Independently manage the entire sales cycle — from initial contact, business case and effort estimation to proposal, negotiation, and closing
- Customer guidance through technology change: Support customers through technological transitions with enthusiasm for cloud, AI-driven processes, and new SAP technologies
- Shaping the portfolio through market feedback: Actively contribute to portfolio development by capturing market and customer feedback and identifying trends
- Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal winning teams and Business Solution Sales
- Customer meetings (procurement and logistics) & event presence: Lead workshops and presentations and represent the company at customer and industry events
Requirements:
- Several years of experience in B2B account management or customer success, ideally in the SAP or IT environment
- Strong consulting and analytical skills to assess customer processes and derive clear recommendations
- Proven sales capability, including cross-/upselling and managing complete sales cycles
- Technology affinity, especially for cloud architectures, AI-driven processes, and SAP technologies
- Confident in stakeholder management at C-level and in building long-term customer relationships
- Excellent communication and presentation skills
- Structured, reliable, and independent working style
- Team-oriented with strong execution skills
- Willingness to learn and adapt to change
Benefits:
- Established portfolio: Proven products and solutions
- Freedom to shape: Responsibility for own customers and active involvement in processes, solutions, and strategies
- High autonomy: Short decision-making paths, direct access to specialist departments, and a high degree of responsibility
- Modern technology environment: Selling solutions around cloud, AI, and modern SAP architectures
- Professional development: In-house training and an individual training budget
- Strong team: Close collaboration between consulting, sales, project, product, and service teams
- Flexible work environment: Trust-based working hours, mobile working, and modern equipment
- Structured onboarding: Individual onboarding with a mentorship model
- Innovative, growing company with development prospects in a dynamic, expanding market
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