Customer Success Specialist
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Job Description
Customer Success Specialist managing 500+ customer accounts for cybersecurity firm. Supporting clients' adoption of platform while driving retention and engagement as a path to management role.
Responsibilities:
- Own Your Portfolio: Act as the primary point of contact for a dedicated group of 500+ customers, helping them navigate our platform and achieve their goals.
- Support and; Guide: Be the go-to expert for inbound inquiries, providing timely, creative solutions and celebrating customer wins.
- Proactive Success: Monitor engagement signals to identify and reach out to accounts that would benefit from your guidance.
- Strategic Triage: Support the broader CSM team by resolving foundational inquiries, ensuring every customer receives a fast and helpful response.
- Renewal Coordination: Assist in team-wide renewal quote preparation and operational workflows to ensure a seamless experience.
- Growth Operations: Identify and document expansion opportunities within Salesforce to help drive team-wide growth.
- AI-Enabled Efficiency: Leverage internal systems and AI tools to manage customer engagement effectively at scale.
- Special Projects: Support the Director of Customer Success with other project needs as they arise.
Requirements:
- 2 - 4 years work experience with 2+ years of experience in customer success or customer facing role, ideally in a SaaS or High Technology environment.
- Outgoing and friendly with exceptional written and verbal communication skills.
- An organized, detail-oriented, and execution-focused mindset.
- Comfortable in a fast paced, high volume, high growth and goal-oriented environment.
- Positive outlook and customer service oriented, great team player.
- Comfort managing multiple priorities and accounts simultaneously.
- Bachelor’s Degree and minimum GPA of 3.6 (transcripts required).
- Experience with Salesforce or similar customer success tools is preferred.
Benefits:
- Career Growth: We provide a structured path with mentorship to help you transition into a Customer Success Manager role in a welcoming, friendly and supportive team environment.
- Fast-Paced Learning: You’ll get a front-row seat to the SaaS industry, learning how to manage a business and drive customer value from day one.
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