Customer Success Specialist
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Job Description
Customer Success Specialist at Badger Meter responsible for managing BEACON customer accounts and ensuring satisfaction. Collaborating with Sales and Support teams to optimize customer systems and foster loyalty.
Responsibilities:
- Responsible for increasing revenue by building customer loyalty and brand recognition
- Partners with the Field Sales Support Team to onboard customers to ensure their system foundation is set for future growth
- Use industry and internal company knowledge combined with data and analytics to formulate proactive intelligence models for their customers
- Utilizes extensive product knowledge and problem solving skills to enhance customer satisfaction and retention
- Builds relationships with assigned customers by understanding their analytic and system needs such as pressure, flow, water quality etc. to deliver an overall positive customer experience
- Review and address customer issues and concerns while seeking to improve their overall experience and loyalty
- Provide insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering
- Promote additional maintenance, training and support programs designed to enhance customer loyalty and experience
- Develop and share best practices with customers and Badger Meter personnel to drive quality, effectiveness and efficiency within our processes
- Assist and manage assigned customer issue escalation and provide problem solving steps as needed to ensure overall customer satisfaction
- Ability to travel up to 75% as needed to support customer requirements
Requirements:
- Associates Degree in Marketing, Business, Communications or a related field preferred
- 5 + years of experience in Water Utility AMI desired
- Intermediate Proficiency in Excel, PowerPoint and Word required
- Experience with Project Management preferred
- Strong organizational and presentation skills required
- Ability to identify and define problems, extract key information from data and develop workable solutions for the problems identified require
- People / Customer Service skills required
Benefits:
- Competitive Pay
- Annual Bonus
- Eligible for Annual Pay Increases
- Comprehensive Health, Vision, and Dental Coverage
- 15 days Paid Time Off + 11 Paid Holidays
- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
- Educational Assistance – Tuition Reimbursement up to $5,250
- Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
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