Customer Support Agent
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Job Description
Customer Support Agent ensuring customer satisfaction and addressing queries for Ruby Labs. Engage with clients and support teams under the LATAM time zone requirements.
Responsibilities:
- Handle the help desk's most frequent questions and ensure exceptional customer satisfaction.
- Address and resolve the most common queries efficiently and effectively.
- Work towards achieving and exceeding the set Key Performance Indicators and Service Level Agreements to ensure timely and quality customer support.
- Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices.
- Identify and escalate issues beyond your scope to the appropriate teams or individuals.
- Gather valuable customer feedback to improve our products and services continuously.
- Assist in handling billing queries quickly and efficiently.
- Process refunds and other billing alerts.
Requirements:
- A friendly demeanor with a passion for providing exceptional customer support.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a friendly touch.
- Familiarity with CRM systems and support tools.
- Ability to adapt and learn quickly in a fast-paced, friendly environment.
- Located within the LATAM time zone and available to work a Tuesday–Saturday day shift in their local time zone.
Benefits:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
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