Customer Support Lead
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Job Description
Customer Support Lead at JobRobotix, becoming a subject matter expert and addressing customer support inquiries. Managing and training customers on JobRobotix products while ensuring high accountability and teamwork.
Responsibilities:
- Become a subject matter expert on all JobRobotix products
- Addressing customer support tickets in our customer service software
- Aiding customers by phone and email to diagnose support issues
- Training customers on JobRobotix products
Requirements:
- Prior experience in a technical support role
- Proven ability to troubleshoot and document complex issues
- Strong desire to build robust team documentation
- Familiarity with SQL
- Experience using tools such as Powershell, Postman or cURL
Benefits:
- Competitive salary
- 5% variable compensation target
- Professional development opportunities
- Equipment allowances
- Flexible work arrangements
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