Customer Support Specialist, English, Danish
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Job Description
Customer Support Specialist assisting customers with inquiries in English and Danish. Engaging in problem-solving and providing feedback to various departments while working within a global team.
Responsibilities:
- Answer to incoming requests from customers via live chat
- Identify customer needs and help customers use specific features
- Analyze and reporting product malfunctions
- Follow up with customers to ensure their basic technical and product related issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
- You should be proficient in English and Danish languages
- You must have work experience in support
- You must have excellent communication skills
- You should have strong teamwork skills
- You should have excellent PC skills
- You must have high attention to details
- You should have multi-tasking abilities
- You must be flexible to work in different shift schedules (day & evening & night) and on weekends
Benefits:
- 28 paid Days Off per year
- Seniority Leave
- Real career opportunities and professional growth
- The great team across the world
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