Customer Support Specialist
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Job Description
Customer Support Specialist providing assistance via emails, voicemails, and live chats for Promoboxx platform users. Learning and supporting a retail marketing platform with opportunities for growth.
Responsibilities:
- The primary responsibilities include monitoring inbound emails, voicemails, and live chats
- becoming a product expert in the Promoboxx platform
- conducting 1:1 platform training
- supporting our internal team members with platform questions or technical difficulties.
Requirements:
- You must submit your maximum 2-minute video answering "Why are you the best candidate for this role?" as a Loom link in the provided field in this application.
- Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently.
- Work with our team supporting some of the best-known consumer brands and their retailers
- Learn the Promoboxx platform and gain hands-on experience with social media marketing
- Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
- Make outgoing calls to train retailers 1:1 per request
- Answer general questions about the Promoboxx platform and its functionality for external and internal users
- Act as a facilitator the Customer Services teams and the Product/Engineering teams
- Assist with other necessary work as needed
Benefits:
- Competitive base and health benefits
- stock options
- 401K match program
- 100% remote!
- Unlimited flexible PTO
- An open, fun, low-pressure, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
- Opportunities for growth within the company, particular in the Customer Services realm
- Daily exposure to Upper Management
- Employee rewards program and other professional development opportunities.
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