Delivery Director, Marketing Services
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Job Description
Delivery Director overseeing and ensuring excellence in Marketing Services for digital experience agency. Managing programs across SEO, analytics, content systems, and performance marketing delivery.
Responsibilities:
- Oversee the delivery of multiple Marketing Services programs and performance initiatives across strategy, discoverability, content systems, automation, experimentation, and performance marketing.
- Establish clear, accountable delivery ownership for each engagement, ensuring proactive management of scope, budget, risk, performance metrics, and client expectations.
- Implement and enforce best-in-class delivery frameworks, governance, and quality assurance processes aligned to marketing OKRs and measurable business outcomes.
- Partner closely with client sponsors, Client Success Leads, and capability leaders to maintain alignment, transparency, and outcome accountability.
- Serve as an escalation point for delivery conflicts and trade-offs, making timely, commercially sound decisions that protect client relationships and practice health.
- Develop and refine delivery processes tailored for Marketing Services engagements within a performance-driven model, including transformation programs and ongoing optimization retainers.
- Ensure standards are documented, communicated, and adopted across the practice.
- Drive continuous improvement through delivery metrics, operational reviews, and performance retrospectives.
- Align delivery performance to practice health metrics, including revenue growth, gross margin, revenue per employee, CSAT, and operational efficiency.
- Partner with capability leads and the resourcing team to forecast and manage staffing needs, ensuring optimal resource allocation and scalable capacity planning.
- Contribute to the evolution of tools, AI enablement, governance models, and reporting frameworks that support efficient, high-impact execution.
- Build, coach, and retain a high-performing team of Engagement Managers and Discipline. Leads operating across strategy, content, data, automation, experimentation, and performance marketing disciplines.
- Foster a culture of ownership, commercial awareness, experimentation, and outcome-driven problem solving.
- Provide clear growth paths and mentorship that strengthen delivery leadership capability and support long-term talent retention.
- Promote collaboration across capabilities to ensure integrated execution within the Marketing Performance System.
- Serve as a senior delivery point of contact for key client relationships, reinforcing trust, accountability, and measurable impact.
- Partner with account and sales teams to scope new Marketing Services opportunities, estimate effort, and shape scalable, performance-oriented delivery models.
- Contribute to business development by providing delivery assurance during pre-sales, proposals, and client presentations.
- Support practice revenue objectives by ensuring disciplined estimation, strong commercial governance, and effective scope and change management.
Requirements:
- Minimum 10 years’ experience leading Marketing Services or performance marketing delivery for complex, multi-workstream engagements in agency or consulting environments.
- At least 5 years managing cross-functional teams across strategy, SEO/discoverability, content systems, data & analytics, automation, experimentation, and performance marketing.
- Demonstrated proficiency in delivery governance, estimation, SOW development, risk management, and change control across both transformation initiatives and ongoing performance retainers.
- Strong commercial acumen, including revenue recognition, margin management, utilization planning, and forecasting.
- Track record of effective people leadership, including hiring, coaching, performance management, and succession planning.
- Executive presence with clear, confident communication and the ability to resolve escalations while maintaining trust and partnership.
- Preferred Certifications (i.e. PMP, CSM/SAFe).
- Experience standardizing delivery methodologies and tools at the practice level.
- Pre-sales and solutioning experience, including developing delivery models and estimates for complex programs
Benefits:
- Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
- Support a healthy work/life balance.
- Fully remote enabled and embrace the evolving definition of the workplace.
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