Deputy Program Manager – Behavioral Healthcare Operations
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Job Description
Deputy Program Manager overseeing healthcare operations at KBR, directing planning, compliance, and customer engagement. Managing multiple workgroups and driving program execution with a strategic focus.
Responsibilities:
- Support the Program Manager in directing and managing multiple work groups across planning, task order management, budgeting, property management, and procurement.
- Ensure all work meets quality, schedule, and cost expectations.
- Work with the Program Manager to adjudicate regional allocation of headcount/workshare among teammates.
- Travel to assigned sites, meet regularly with the client and employees.
- Understand regional compliance with all contract requirements.
- Support regional/service area for continuous improvement and implement improvements.
- Work closely with the Program Manager on any staff or resource issue within the assigned regional/service area of the Program, including the direction or re-direction of resources to facilitate execution of any task.
- Oversee cost, schedule, and technical performance of program task orders.
- Lead technical and cost proposal development, approval, and submission.
- In absence of the Program Manager, act as primary POC to the client to ensure communication specific to that client.
- Develop, monitor , and recommend strategic plans to support contract requirements and emerging client needs.
- Monitor innovations/ improvements for success in contract execution.
- Provide management/inputs in selection, training, and performance of assigned and/or matrixed personnel.
- Manage regional staffing plans, oversee regional resources, and project execution; comply with all reporting requirements.
- Prepare and participating in, presentation of monthly internal program reviews and status reports as needed.
- Plan regional Teammate, PMO, and client meetings as needed.
- Act as the primary point of contact for customers in the Program Manager’s absence, providing updates on program performance and ensuring customer satisfaction.
- Interface with customers on a consistent basis to ensure that team meets expectations, modify plan/processes to successfully meet client requirements.
- Implement customer satisfaction process, reporting and response; ensure metrics are captured and reported.
- Participate in investigations for corrective actions/nonconformance.
- Serve as funds manager, ensuring compliance with contracts, task orders, and company/government policies.
- Monitor safety, cost, and technical performance.
- Lead portfolio-wide Quality Improvement Initiatives and maintain document control processes, including Standard Operating Procedures (SOPs) and Quality Management Plans.
- Promote team morale through mentorship, training, and career development.
Requirements:
- Master’s degree in a related field with an active clinical license at the highest state level in counseling, social work, or psychology.
- 6+ years of leadership experience in behavioral health care operations within the Department of Defense, corporate, or civilian sectors.
- Extensive experience in clinical supervision of non-medical counseling, negotiating and formalizing Service Level Agreements (SLAs), and wellness services (CEAP preferred).
- Strong knowledge of military mission activities, military treatment facilities, civilian behavioral health, wellness, and EAP services.
- Experience in a Program Management Office (PMO) is a plus.
- Experience managing subcontractors.
- PMP certification (or ability to obtain within six months).
- Lean Six Sigma or Certified Professional in Healthcare Quality (CPHQ) preferred (or ability to obtain within six months).
- Clinical supervisory credential preferred (or ability to obtain within one year).
- A Secret level clearance, at a minimum.
Benefits:
- 401K plan with company match
- medical, dental, vision, life insurance, AD&D
- flexible spending account
- disability
- paid time off
- flexible work schedule
- professional training and development
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