Director, Change Management
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Job Description
Director of Change Management leading enterprise-wide change initiatives for JLL. Focusing on technology implementations, process redesigns, and organizational restructures.
Responsibilities:
- Lead end-to-end change management strategy for enterprise-wide initiatives, including technology implementations, process redesigns, and organizational restructures
- Partner with project leaders and stakeholders to integrate change management activities into project plans, ensuring alignment between technical delivery and people adoption
- Conduct impact assessments and stakeholder analyses to identify affected groups, anticipate resistance, and tailor change interventions accordingly
- Design and deliver targeted communication plans that articulate the vision, benefits, and expectations of change initiatives to audiences at all organizational levels
- Build and activate networks of change champions and sponsors who can advocate for transformation and provide peer-to-peer support throughout transitions
- Develop training programs, job aids, and reinforcement mechanisms that enable employees to develop new skills and adapt to evolving workflows
- Monitor adoption metrics and employee sentiment through surveys, focus groups, and analytics, using insights to refine strategies and address emerging challenges
- Facilitate workshops and coaching sessions with leaders to strengthen their change leadership capabilities and equip them to guide their teams effectively
- Collaborate with HR, communications, and learning teams to ensure change management efforts are integrated with broader talent and culture initiatives
Requirements:
- Bachelor's degree in Organizational Development, Business Administration, Human Resources, Psychology, or a related field
- Minimum 8 years of progressive experience in change management, organizational development, or transformation leadership roles
- Proven track record leading change initiatives for large-scale projects involving technology adoption, process improvement, or organizational redesign
- Strong understanding of change management methodologies and frameworks such as Prosci ADKAR, Kotter's 8-Step Process, or similar approaches
- Exceptional stakeholder management skills with the ability to influence and build credibility with senior executives and cross-functional teams
- Excellent written and verbal communication skills, including the ability to craft compelling messages for diverse audiences and facilitate engaging presentations
- Demonstrated ability to assess organizational culture, diagnose readiness for change, and design interventions that address specific barriers to adoption
- Strong analytical and problem-solving capabilities, with experience using data and metrics to measure change effectiveness and inform decision-making
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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