Services Engagement Director
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Job Description
Own and accelerate professional services revenue growth by shaping and closing services engagements. Collaborate cross-functionally to deliver AI-powered customer experiences.
Responsibilities:
- Own and accelerate the growth of professional services revenue by shaping and closing high-value services engagements that drive measurable customer outcomes.
- Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure.
- Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption.
- Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles.
- Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals.
- Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution.
- Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation.
- Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities.
Requirements:
- 7+ years of experience in services sales, consulting, or services engagement leadership within SaaS or software environments
- Proven ability to meet or exceed services revenue targets in fast-paced, mid-market sales environments
- Strong background in structuring and selling professional services engagements tied to software implementations
- Experience developing statements of work, pricing models, and services proposals
- Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability
- Strong communication and stakeholder management skills across technical and business audiences
- Familiarity with customer experience, contact center, or unified communications platforms
- Technical aptitude with the ability to understand and position complex solutions
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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