Director, Commercial Special Servicing
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Job Description
Director overseeing Special Servicing of defaulted commercial real estate loans at PHH. Leading a team and managing lender relations, policy revisions, and strategic planning.
Responsibilities:
- Oversee and direct the activities of the Special Servicing unit managing a portfolio of defaulted commercial real estate and business purpose SFR loans to resolution.
- Lead the revision of policies and procedures to encompass PHH’s growth and expansion into new commercial loan servicing markets.
- Accountable for team performance and compliance with all PHH servicing requirements.
- Report to the VP, Head of Commercial Special Servicing and assist in strategic planning for staff development and budget preparation.
- Participate in client engagement and vendor management duties, and represent the interests of the Special Servicing unit in intradepartmental initiatives, projects and activities.
- Hire, train and develop staff responsible for managing defaulted commercial real estate secured loans.
- Provide effective direction for implementation of successful asset resolution plans.
- Supervise a team of associates providing administrative support to external special servicers.
- Establish appropriate key performance indicators to measure individual and team performance.
- Develop and maintain appropriate reports to monitor defaulted loans throughout the special servicing period.
- Manage relationships with third-party defaulted asset services providers, including attorney, appraisers, brokers, property management, environmental consultants, contracted asset managers, etc.
- Prepare and present special servicing unit-related information for rating agencies, auditors, senior management and investors.
Requirements:
- Minimum 10 years’ experience managing defaulted commercial business purpose loans secured by commercial use, mixed use, SFR/multifamily rental and/or SFR/multifamily transitional properties.
- Minimum 5 years’ experience directly managing commercial loan special servicing asset managers.
- Superior understanding of negotiation tactics, workout structure and credit decisioning.
- Superior understanding of lender default remedies and enforcement strategies, including judicial foreclosures, trustee sales, receivership, UCC sales, bankruptcy strategies, etc.
- Superior communication skills, both verbal and written, including presentation.
- Superior problem solving and decision making skills.
- Strong understanding of commercial loan covenants and covenant compliance.
- Strong understanding of CRE income property type fundamentals, including income property operations analysis, and borrower financial analysis.
- Strong understanding of commercial real estate loan documentation.
- Strong understanding of commercial loan servicing agreements and principles.
- Strong understanding of loan securitization principles including CMBS and CRE-CLO.
- Proven ability to work independently with minimal supervision.
- Proven ability to manage remote employees.
- Proven ability to effectively engage with senior management at all levels.
- Demonstrated skills to develop reporting requirements specific to monitoring default services related performance.
- Demonstrated ability to work under pressure, manage multiple projects while meeting project deadlines, and adjust to changing priorities.
- Demonstrated proficiency with Microsoft 365 Suite, Adobe applications, commercial loan servicing applications (such as MSP/ICE, REALSynergy, McCraken Strategy, Enterprise, FICS, FIS, etc.).
- Strong teamwork skills to collaborate with associates in multiple departments and locations.
- Be available to travel 10%-25%.
Benefits:
- Health insurance
- 401(k) matching up to 3%
- Generous paid time off
- Company-paid life, accident, and disability coverage
- Programs for mental, physical and financial wellness
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