Director, Customer Implementation
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Job Description
Director of Customer Implementation at Neara leading customer success in AI-powere energy solutions. Managing high-stakes enterprise accounts, mentoring technical teams, and ensuring value-driven delivery.
Responsibilities:
- Account strategy: Develop and maintain a "living" account strategy.
- Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
- Team leadership: Mentor and challenge a team of technical ICs.
- Organisational navigation: Master the internal politics of enterprise environments.
- Decisive judgment: You will know when to escalate and when to handle it yourself.
Requirements:
- Proven delivery record: You have successfully navigated high-pressure, complex implementations.
- Technical credibility: You have led teams with strong technical ICs.
- Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure.
- Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace.
- Radical independence: You are a self-starter who prioritises alignment over permission.
Benefits:
- Offers Equity
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