Director, Disaster Human Services
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Job Description
ICF disaster human services director leading federal emergency repatriation and crisis-response operations. Advising clients, coordinating partners, and strengthening readiness, deployment, and mission execution.
Responsibilities:
- Provide subject matter expertise and operational leadership to federal disaster human services programs
- Lead and support emergency repatriation readiness and operations, including planning, activation, survivor intake and assistance, resource coordination, transition, and demobilization
- Provide technical and operational guidance to multidisciplinary teams
- Develop and implement operational plans, standard operating procedures, job aids, training materials, exercises, and readiness tools
- Coordinate with federal, state, tribal, territorial, local, and nongovernmental partners
- Support services for individuals and families affected by disasters, displacement, repatriation, and other crises
- Align operations with federal emergency management frameworks, program requirements, policies, and procedures
- Support training, exercises, mission briefings, after-action activities, and continuous improvement
- Identify operational risks and emerging needs and communicate recommendations to leadership
- Develop client briefings, reports, operational guidance, and other deliverables
- Build relationships with clients, partners, and multidisciplinary teams
- Contribute to business development, thought leadership, and ICF capability-building initiatives
Requirements:
- Bachelor's degree in emergency management, public administration, human services, social work, public health, or a related field
- Minimum 10 years of professional experience supporting emergency management, emergency repatriation, disaster human services, mass care/emergency assistance, or related human services programs
- Experience supporting complex federal human services emergency operations, including operational planning, coordination, readiness, deployment, or mission execution
- Experience leading scalable disaster human services operations, including management of deployed personnel, operational readiness, and coordination across incident management functions
- Knowledge of the National Response Framework, National Incident Management System (NIMS), Incident Command System (ICS), and federal disaster response structures and operations
- Experience coordinating with federal, state, tribal, territorial, local, or nongovernmental partners in emergency preparedness, response, or recovery environments
- Experience developing or implementing emergency plans, procedures, training, exercises, or operational guidance
- Strong understanding of emergency repatriation and the disaster human services operational environment
- Ability to lead workstreams and multidisciplinary teams in complex, fast-paced environments
- Ability to translate policy, program requirements, and operational objectives into practical approaches for mission execution
- Strong understanding of human-centered and trauma-informed approaches
- Excellent judgment, problem-solving, decision-making, written communication, and verbal communication skills
- Ability to establish trusted relationships and collaborate with clients, partners, and internal teams
- Ability to manage multiple priorities and deliver high-quality work on time
- Ability to work effectively in a matrixed consulting environment
- Ability and willingness to support emergency operations outside normal business hours and travel or deploy as required
Benefits:
- Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs
- Equal opportunity employment
- Confidential accommodation support
- Benefit offerings referenced through Transparency in Coverage
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