Director, IT
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Job Description
Director of IT leading secure, scalable workplace technology and global employee services. Managing infrastructure, identity, support, compliance, vendors, and IT strategy for Pantheon’s cloud WebOps platform.
Responsibilities:
- Lead the strategic and operational management of Pantheon’s IT function
- Develop and execute IT strategy, roadmap, and operating model aligned with business objectives, employee needs, security, and continuity goals
- Establish ownership, service boundaries, decision rights, escalation paths, and operating agreements across cross-functional teams
- Lead, mentor, and develop the IT support and systems engineering team
- Plan team capacity, hiring, succession, and skills development
- Oversee IT systems, endpoints, networks, office technology, workplace platforms, and internal IT tooling
- Own identity and access, endpoint management, device security, patching, software deployment, asset management, and hardware lifecycle processes
- Ensure reliable workplace services, onboarding, transfers, offboarding, access changes, device deployment, and equipment recovery
- Own internal IT service management, including intake, triage, incident response, request fulfillment, escalation, knowledge management, reporting, and continual improvement
- Establish and monitor service metrics including response time, resolution time, employee satisfaction, backlog health, request quality, and automation rate
- Design scalable workflows and use automation and integrations to improve service delivery and controls
- Partner with security, GRC, audit, legal, and people teams on security controls, governance, compliance, and audit readiness
- Support identity governance, access reviews, role-based access, SSO, SCIM, privileged access, endpoint security, vendor reviews, and risk remediation
- Contribute to security investigations, incident response, business continuity, disaster recovery, and operational resilience planning
- Manage vendors, renewals, licensing, procurement, implementations, escalations, and the IT budget
- Lead complex IT programs from problem definition through implementation, adoption, measurement, and operational handoff
- Represent IT priorities, risks, decisions, and tradeoffs in executive and cross-functional forums
- Act as a senior escalation point for critical or cross-functional IT issues
- Use operational data to identify recurring problems and build durable solutions
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant equivalent experience will also be considered
- 10+ years of progressive experience in IT, systems administration, infrastructure, workplace technology, or a related discipline, including at least 3 years in a people-leadership role
- Proven experience leading an IT support, systems engineering, workplace technology, or corporate IT function in a distributed or global organization
- Proven expertise in IT infrastructure, identity and access management, endpoint management, SaaS administration, systems management, service delivery, and network or workplace technology operations
- Strong knowledge of cloud technologies, enterprise applications, ITSM practices, automation, and IT governance frameworks
- Experience with modern workplace technologies such as Google Workspace, Slack, Zoom, Okta, Jamf or comparable MDM, Jira or comparable ITSM platforms, and endpoint-security tools
- Practical understanding of security, privacy, risk, audit, and compliance expectations, including ISO 27001, SOC 2, PCI DSS, SOX, or comparable standards
- Demonstrated ability to lead, coach, and inspire a high-performing distributed team
- Experience managing budgets, vendors, renewals, licensing, procurement, technology contracts, and total cost of ownership
- Experience delivering cross-functional programs, managing competing priorities, and establishing clear ownership and accountability
- Exceptional problem-solving, decision-making, written, verbal, and executive communication skills
- Strong judgment when balancing employee experience, operational efficiency, security, privacy, governance, and cost
- Visa Sponsorship is not available at this time
Benefits:
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental and Vision
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- In-office workspace (San Francisco & Chicago)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
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