Director of Hospital – Patient Services
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Job Description
Director of Hospital & Patient Services managing market development for healthcare services at FMCNA. Leading strategic direction for Hospital Services Specialists and Renal Travel Consultants.
Responsibilities:
- Supports FMCNA's mission, vision, core values and customer service philosophy
- Directs the strategic initiatives relative to the market development activities of Hospital Services Specialists (HSS) and Renal Travel Consultants (RTC)
- Collaborates with Sr. Director, Hospital & Patient Services, Divisional Vice-President, Operations Support, Market Development and appropriate operations management team
- Develops the skill set of the Manager of Hospital & Patient Services staff through educational offerings; mentoring and guidance
- Ensures compliance of staff to company policy and procedures; and state and federal regulations governing the activities associated with the marketing of healthcare services
- Provides direction and oversight of marketing activities which include assessing Manager, HPS performance
- Monitors and evaluates Manager, HPS activities
Requirements:
- Bachelor’s Degree in Healthcare, Marketing or Business related field
- 5 years of directly related sales/customer service management experience, preferably in health care environment
- 5 years related experience in a multi-facility environment, finance or accounting
- Demonstrated management and leadership competencies and skills
- Excellent verbal and written communication skills
- Excellent skills in customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, and decision-making
- Working knowledge of the reimbursement and insurance verification process
- Computer proficiencies: Microsoft Excel and/or Access, PowerPoint, Word, Tabit software a plus
- Approximately 30% travel required.
Benefits:
- Health insurance
- Professional development opportunities
- Training and coaching for Managers and HSS/RTC
- Drug-free workplace
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