Director of Operations
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Job Description
Director of Operations ensuring exceptional healthcare delivery and operational excellence for Marathon Health. Leading a high-performing team across multiple states to achieve client and patient satisfaction.
Responsibilities:
- Own full P&L responsibility for the region, including labor, supplies, and expense management.
- Drive performance against budget while maximizing impact for patients and clients.
- Champion a culture of operational discipline, quality, safety, and infection control across all health centers.
- Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
- Drives achievement of patient, client, and teammate satisfaction goals.
- Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
- Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
- Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
- Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
- Align team goals with broader department and company initiatives.
- Collaborates with onboarding team to ensure seamless startup of new centers in market.
Requirements:
- Min 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
- Proven leadership experience developing and building teams
- Demonstrated full P&L responsibility for a large business unit or division.
- Expertise in building and leading high-performing teams across clinical, operational, and business functions.
- Passion for patient-centered care and teammate engagement.
- Strong operational “chops” with experience driving management systems, standards, and disciplined execution at scale.
- Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
- Strong financial acumen, strategic thinking, and business judgment.
- Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
- Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.
Benefits:
- Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
- Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
- Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
- Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
- Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable
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