Director of Catalog Operations
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Job Description
Director of Catalog Operations scaling FCP Euro’s European automotive parts catalog. Building workflows, governance, automation, and teams for accurate, high-volume catalog execution.
Responsibilities:
- Own, develop, and continuously improve the end-to-end Catalog Operating model, including governance, intake models, decision rights, and cross-functional workflows
- Establish standardized operating procedures, clear accountability metrics, and systematic simplification to reduce informal processes and manual effort
- Drive operational capacity expansion through workflow automation and resource planning
- Build and lead a structured intake and backlog prioritization model for SKU setups, product rationalizations, attribute enrichment, and catalog maintenance
- Decide whether to accept, defer, sequence, or re-scope incoming cross-functional work based on customer impact, margin potential, and team capacity
- Establish weekly and monthly planning rhythms providing executive visibility into throughput, queue health, backlog volume, and project timelines
- Oversee New Number Announcements, data-enrichment processes, product lifecycle updates, and overall catalog health
- Ensure catalog data integrity and completeness across customer-facing and internal downstream systems
- Lead operational gap closure and readiness initiatives for supplier onboardings, brand launches, and merchandising campaigns
- Monitor SLAs, cycle times, rework rates, and operational bottlenecks, instituting corrective actions
- Design, map, and optimize future-state workflows to eliminate redundant handoffs and streamline output
- Define operational requirements for Jira, Monday.com, Sigma BI, and internal PIM systems, including evaluation of AI-assisted capabilities
- Build, mentor, and lead the Catalog Operations team
- Establish joint operational governance with Vendor Relations, Supply Planning, Tech, and Data
- Present operational performance, capacity models, and strategic recommendations to senior executive leadership
- Report directly to the Head of Catalog and Digital Merchandising
Requirements:
- 7+ years of progressive leadership experience managing operational teams or complex, heavily matrixed programs in a business with a large supplier, product, or SKU ecosystem
- Proven track record of building and scaling operating models, planning cadences, SLAs, and performance governance frameworks
- Demonstrated ability to operate effectively as a hands-on, working leader directly involved in operational analysis, workflow design, problem-solving, and execution
- Strong business acumen with demonstrated experience prioritizing high-volume requests based on business impact, risk, urgency, and resource capacity
- Exceptional cross-functional leadership skills with the ability to build consensus and enforce governance across matrixed teams
- Proficiency with operational workflow, business intelligence, collaboration, and product data management tools (e.g., Jira, Monday.com, Sigma BI, PIM tools)
- Prior experience within the automotive aftermarket industry or handling complex, highly technical product catalog structures (preferred)
- Experience evaluating and implementing AI-assisted tools or workflow automation software within a retail or e-commerce catalog environment (preferred)
Benefits:
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
- Company HSA contribution
- 120 hours of Paid Time Off (PTO)
- 40 hours of Paid Sick Time
- Company Holidays
- 401(k) with Company deposit and match
- Employee discounts on FCP Euro's catalog of European car parts
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