Director of Sales – Healthcare, Payments
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Job Description
Director of Sales leading healthcare market growth for payments at CSG, driving partner and merchant acquisition while building a high-performing sales team.
Responsibilities:
- Lead the healthcare go‑to‑market for Payments SSU - Develop and execute a comprehensive sales strategy for healthcare ISVs, partners, and direct merchants, fully aligned to Payments SSU growth objectives.
- Define and manage clear OKRs and sales targets that drive new logo acquisition and sustainable, profitable revenue.
- Operate as a coach and a player - Act as a hands‑on sales leader, actively participating in high‑value pursuits, C‑level conversations, and complex deal negotiations.
- Model best‑in‑class sales execution in the payments space while empowering and mentoring your team to win independently.
- Build and develop a high‑performing healthcare sales team - Hire, onboard, and develop sales professionals with strong payments and healthcare expertise.
- Foster a culture of accountability, excellence, and continuous improvement, supported by regular performance reviews and tailored coaching.
- Grow the healthcare partner and ISV ecosystem - Identify, evaluate, and build strategic partnerships with healthcare ISVs, platforms, and industry partners that extend the reach of our Payments SSU.
- Drive joint go‑to‑market initiatives that maximize revenue from the partner and ISV ecosystem.
- Own the pipeline and forecast with rigor - Oversee the end‑to‑end sales pipeline for healthcare, ensuring healthy coverage, velocity, and accuracy in forecasting.
- Leverage Salesforce and data/analytics to track performance, optimize coverage, and inform strategic decisions.
- Champion a customer‑centric payments experience - Partner closely with Product, Implementation, and Customer Success to ensure a seamless customer journey from onboarding to post‑go‑live support.
- Act as the voice of the healthcare customer, feeding market insights back into the Payments SSU roadmap and service enhancements.
- Influence cross‑functional outcomes - Collaborate with Marketing on targeted campaigns and thought leadership to elevate our presence in healthcare payments.
- Work with Product to prioritize features and solutions that resonate with healthcare providers, payers, and ISVs.
Requirements:
- Bachelor’s degree in Business, Marketing, or related field.
- 10+ years of progressive sales experience, including 5+ years in a leadership role within the payments or fintech industry.
- Proven success in acquiring and scaling ISV, partner, and merchant accounts, ideally in the healthcare vertical.
- Demonstrated coach/player leadership style – you lead from the front and develop others through example.
- Deep understanding of the payments ecosystem (card‑present, card‑not‑present, gateways, processors, embedded payments, etc.) and how it applies in healthcare.
- Strong communication, stakeholder management, and negotiation skills, with the ability to influence at executive level internally and externally.
- Data‑driven mindset, with hands‑on experience using CRM (Salesforce) and analytics to manage performance and optimize outcomes.
- Comfortable operating in a fast‑paced, results‑oriented environment with evolving priorities.
- Experience in SaaS and/or business process automation environments, particularly where payments are embedded in workflow or revenue cycle solutions.
- Familiarity with regulatory and compliance standards in payments and healthcare.
- Demonstrated ability to cultivate strategic partnerships with technology providers, platforms, ISVs, and industry leaders in healthcare.
Benefits:
- This role is eligible for a bonus opportunity
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