Director of Solutions Delivery
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Solutions Delivery leading payment processing solutions delivery at Member Access Processing. Overseeing team development, client advisory, and operational support with a focus on innovation and reliability.
Responsibilities:
- Directly lead and develop a high‑performing team of subject matter experts responsible for supporting Debit, Credit, ATM, POS processing services, and new customer onboarding.
- Serve as a trusted subject matter expert and advisor to clients, consulting on project feasibility, technical requirements, and processing best practices.
- Participate in senior‑level client relationships, acting as an escalation point and driving issues through resolution while maintaining strong client confidence.
- Execute against established ePMO processes, project plans, and department models to support the successful delivery of complex solutions for new and existing clients.
- Ensure client card processor configurations are accurate, current, and aligned with industry and organizational best practices.
- Cultivate and sustain strong, collaborative working relationships with internal teams, clients, vendors, host processors, and key partners.
Requirements:
- Bachelor’s degree in Business Administration, Business Management, Information Systems, or Management Information Systems, or equivalent work experience with demonstrated expertise in delivering client solutions, implementations, or operational initiatives within financial services.
- 10+ years of senior-level experience in Service or Solutions Delivery, or in a customer support role within the payment services industry.
- Strong leadership capabilities supported by 6+ years of people management experience.
- Detailed knowledge of Visa’s payment processing ecosystem, including Visa DPS reseller models, message routing, authorization, clearing and settlement, client connectivity, and the credit union/CUSO operating environment.
- Proven capability to balance competing priorities and deliver results under tight deadlines within a rapidly scaling organization.
- Strong verbal, written, presentation and interpersonal skills are required.
- Excellent time management, organization, and planning skills are essential.
- Able to set priorities, influence others, and manage customer expectations.
- Demonstrated ability to communicate and translate technical concepts and terminology at all levels.
- Demonstrated success in customer relationship management, with excellent interpersonal skills.
- Self-starter with a demonstrated ability to work independently as well as collaboratively to achieve organizational results.
- Experience in using standard corporate tools (e.g., Excel, PowerPoint, Word, Zendesk, Monday.com, Salesforce, etc).
Similar Jobs
Director, Direct Client Development
Director of Direct Client Development overseeing a team to expand client base in financial services. Develops strategies and motivates team members to meet targets in a remote environment.
Director, Mass Market Acquisition, Engagement
Director leading mass marketing strategy for Clean Air Task Force to expand and engage digital supporter base. Driving revenue growth and brand awareness through comprehensive marketing strategies.
Director of IT
Director of IT responsible for planning and managing computer applications in the rubber compounding industry. Overseeing IT systems developments and ensuring compliance with policies and standards.
Director of Analytics
Director of Analytics at Scratch Financial leading analytics for payments and lending products. Collaborating across teams to drive key commercial outcomes and lead a high-performing analytics team.
Senior Director, Enterprise Projects Office – EPO
Senior Director leading enterprise change management and execution frameworks at Voyager Technologies. Overseeing cross-functional initiatives and strategic alignment within a defense technology firm.
Electrical Associate Director
Leadership role as Electrical Associate Director managing design activities and organizational development. Ensuring efficient staffing, project management, and continuous improvement in a remote environment.
Director, Information Technology
IT Director leading the strategic planning and management of IT systems for a biotech firm. Overseeing operations, vendor relationships, and regulatory compliance in a high-growth environment.
Director of Retail and CPG Strategy
Director of Retail & CPG Strategy at Aimpoint Digital developing AI-driven decision systems and thought leadership in the Retail and CPG sectors. Collaborating with senior stakeholders to drive impactful business outcomes across value chains.
Director, User Insights
Director of User Insights at DuckDuckGo driving user research to shape product decisions for a privacy-focused tech company.
Executive Director, Technology Business Management
Executive Director driving technology business management for City of Hope's technology investments. Aligning technology spending with enterprise priorities and optimizing for measurable outcomes.
Revenue Cycle Service Delivery Director – Clinical Denials
Director RCM Service Delivery leading global teams delivering RCM Huron Managed Services for clients. Responsible for ensuring compliance and driving innovative service strategies in revenue cycle management.
Digital Consulting Director – Oracle EPM, Industrial & Manufacturing
Director managing enterprise technology solutions at global consultancy Huron, providing oversight, leadership, and architecting client engagements in the Industrial & Manufacturing sector.
Senior Director, Healthcare Analytics – Value Based Contracting
Senior Director leading healthcare analytics at Centene, transforming the health of communities for 28 million members. Leveraging tools and capabilities for strategic objectives and analytic service delivery.
Corporate Accounts Director
Corporate Account Director responsible for developing strategic business plans and expanding corporate relationships in oncology at BeOne. Focused on market access and collaboration with key stakeholders.
Associate Director, Biostatistics
Associate Director of Biostatistics managing statistical analysis plans for clinical trials at BeOne, a global oncology company. Collaborating with research scientists to ensure successful clinical development and execution.
Director, Relationship Management
Director of Relationship Management leading a team of Veterinary Relationship Managers at Covetrus. Responsible for growth strategy and customer relationship management in the veterinary space.
Animation Director
Animation Director leading animation direction and practices for game projects. Collaborates with Directors to deliver seamless player experiences through high-quality animation.
Director of Development – Membership
Director of Development & Membership at National Association of Evangelicals, leading donor and member engagement strategies. Collaborating with teams to expand philanthropy and manage relationships.
Director, Oncology Priority Accounts
Director, Oncology Priority Accounts managing key accounts for Novartis. Leading product portfolio market access and relationships with senior partners.
Director, Oncology Priority Accounts – Southern CA
Director role managing Oncology Priority Accounts at Novartis. Customer-facing position driving market access and improving relationships with key accounts in oncology.