Director, Relationship Management
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Job Description
Director of Relationship Management leading a team of Veterinary Relationship Managers at Covetrus. Responsible for growth strategy and customer relationship management in the veterinary space.
Responsibilities:
- Shape strategy, drive growth, and inspire performance across a high-impact team of Veterinary Relationship Managers (VRMs).
- Consultative Selling Leadership: teach, tailor, and take control of the customer conversation.
- Lead with clarity and accountability: define KPIs, manage conversion trends, and forecast accurately.
- Drive full-cycle relationship management—from onboarding and education to optimization, cross-sell, and renewal.
- Own all talent decisions: recruit top performers, accelerate onboarding, and build future leaders.
- Collaborate with Product, Marketing, Enablement, and Customer Success to align field strategy with GTM priorities.
Requirements:
- 10+ years in sales, business development, or account management leadership roles.
- Minimum 5 years leading virtual or inside sales teams in veterinary, healthcare, or SaaS environments.
- Strong track record of leading cross-functional initiatives and driving operational results in matrixed organizations.
- Bachelor’s degree in business, Technology, or related field (or equivalent experience).
- Must reside in or be willing to relocate to the Sales Region.
- Travel up to 75% as needed for team support, customer engagement, and sales meetings.
Benefits:
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
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