Director, User Insights
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Job Description
Director of User Insights at DuckDuckGo driving user research to shape product decisions for a privacy-focused tech company.
Responsibilities:
- Lead User Insights team, turning user behavior into actionable product decisions
- Collaborate across qualitative and quantitative research methods
- Design research systems to inform product decisions ahead of roadmap commitments
- Conduct longitudinal studies to inform onboarding and messaging strategies
- Consolidate research findings into decision-ready briefs for cross-functional teams
Requirements:
- 15+ years of professional experience, including 4+ years in senior leadership roles in user insights/research
- Deep practitioner-level command of quantitative and qualitative methods
- Able to create measurement approaches from first principles
- Experience in consumer-facing tech company with a substantial US user base
- Background in environments with daily sequenced A/B experiments
- Track record of developing researchers with measurable improvement
- Comfort representing research strategy to senior leadership in terms of business outcomes
- Experience in resource-constrained organizations
Benefits:
- Eligibility for company-sponsored health benefits limited to US-based team members
- Paid parental leave
- Office setup
- Co-working allowances
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